Shipping Policy

Last updated: February 4, 2026

Thank you for choosing Everything Vincy UK. We're committed to delivering authentic Caribbean products to your door with care and efficiency.

Shipping Locations

We currently ship to addresses within the United Kingdom. If you're located outside the UK and would like to place an order, please contact us at [your email] to discuss international shipping options.

Processing Time

Orders are typically processed within 1-3 business days (Monday-Friday, excluding UK bank holidays). You will receive a confirmation email with tracking information once your order has been dispatched.

Please note: During peak periods or promotional events, processing times may be slightly longer. We appreciate your patience.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your delivery address and the weight of your order.

Standard Delivery (3-5 business days): Rates vary by location and order weight
Express Delivery (1-2 business days): Available at checkout for eligible postcodes

Free Shipping: We offer free standard shipping on orders over £50 within the UK mainland.

Order Tracking

Once your order ships, you'll receive an email with tracking information so you can monitor your delivery progress.

Delivery Issues

Missing or Damaged Items:
If your order arrives damaged or items are missing, please contact us within 48 hours of delivery at [your email] with photos of the damage or packaging. We'll arrange a replacement or refund promptly.

Failed Delivery Attempts:
If a delivery attempt fails, the courier will leave a card with instructions. Parcels are typically held at the local depot for 7-10 days before being returned to us. Please arrange redelivery or collection promptly to avoid return shipping fees.

Incorrect Address:
Please ensure your shipping address is correct at checkout. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer. Address changes after dispatch may incur additional fees.

Product-Specific Shipping Notes

Perishable Items: Our products are shelf-stable and do not require refrigeration, but we recommend storing items like cocoa butter and coconut oil in a cool, dry place upon arrival.

Glass Bottles & Jars: Items such as pepper sauces, seasonings, and candles are carefully packaged to prevent breakage during transit. If any glass items arrive broken, please contact us immediately for a replacement.

International Shipping

We are currently focused on serving customers within the UK. If you're interested in international shipping, please email us at info@everythingvincy.co.uk and we'll do our best to accommodate your request.

Contact Us

If you have questions about shipping or need assistance with your order, please contact us:

Email: supprt@everythingvincy.co.uk
Business Hours: Monday-Friday, 9am-5pm GMT

We're here to ensure your Caribbean groceries and gifts arrive safely and on time!